Customer Success Manager| Fulltime | Remote

Kochi, Kerala
Work Type: Full Time

We’re a technology company that provides data solutions to some of the largest e-commerce companies in the world, including Amazon & Ebay. We are looking for a Customer Success Manager who understands technology and can effectively guide our clients to solve their problems. The candidate should have a strong ability to communicate and foster relationships, ensure timely data delivery, and identify opportunities for growth.

If this role seems interesting, please reach out. Even if you don't meet all of the criteria but are still interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join our team. We'd love to hear from you.

What will be your day like at Datahut

You’ll work closely with the technology team, the management and the customer on a daily basis. You’ll share the concerns, questions and suggestion from customers with the technology team and share their feedback with the client. 

We don’t expect you to know programming, but an understanding of technology will be greatly appreciated. 

  • Position: Customer Success Manager

  • Job Type: Full time, Work From Home or Office

  • No. of openings: 1

  • Experience: 2-5 years of relevant experience in a technology company


  • Proven work experience in a Customer facing role. 

  • Proficiency in Report building using Google Docs, Google Sheets, MS word, MS excel, etc.

  • Basic understanding of data and technology. We’re not expecting you to be a programmer or a data engineer, however - if you have an understanding of how programming and data work - that is sufficient.

  • Ability to make quick and effective decisions on technical and service delivery issues.

  • Strategic thinker with analytical experience, attention to detail, and confidence in leading client engagements.

  • Strong Communication skills: Should be comfortable talking with all levels of customer personnel.

  • Ability to work independently and as part of a team

  • Ability to speak Malayalam and English fluently and must be located in Kerala

Roles and responsibilities: 

  • Serving as the primary point of contact for all onboarded customer inquiries and issues

  • Ensure timely and accurate data delivery to customers

  • Act as a liaison between customers, senior management and the technical team, effectively communicating customer requirements and technical solutions

  • Develop and maintain customer success plans for key accounts

  • Build trusted relationships with customers and meet deadlines

  • Identify and suggest improvements for client satisfaction across all business areas

  • Encourage customer feedback for continuous improvement

  • Identify and remove customer challenges/blockers

  • Troubleshoot and understand customers' concerns

  • Optimize company processes and enhance Customer Success initiatives  

If you're a motivated individual with a passion for customer success and a drive to succeed, we'd love to hear from you. Apply now and join our team!

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